CUSTOMER INFORMATION · BANGLADESH
Delivery & customer policies
Enquiries are open, but orders are not yet being accepted. Supplier specifications, a physical sample, production/preparation time, and bank-transfer details remain pending. The terms below apply once order acceptance begins and are subject to confirmation in your explicit WhatsApp order-confirmation message.
Prices and products
500-piece puzzle: ৳3,000. 1,000-piece puzzle: ৳4,000. Optional wooden frame kit: ৳3,000 extra; a frame is not included with the puzzle. Delivery is charged separately. Product availability and production time must be confirmed before an order is accepted.
Final puzzle dimensions, piece count, material, finish, packaging and manufacturing feasibility are subject to supplier confirmation and physical sample approval. Age guidance is 14+; final labeling will be confirmed with supplier/sample approval.
Delivery
Delivery is available nationwide in Bangladesh. Delivery charges: ৳80 in Chattogram and ৳120 elsewhere in Bangladesh. Estimated courier transit after the order is ready for dispatch: 1–2 business days in Chattogram and 2–4 business days elsewhere. Production/preparation lead time is not yet confirmed. We will confirm product availability, production time, delivery charge and estimated transit before accepting an order. Exceptions are discussed on WhatsApp.
Payment and order confirmation
Payment methods are bKash and bank transfer. A 50% deposit reserves an order only after payment is received and verified; the remaining 50% is due before delivery. Send the transaction ID or payment screenshot through WhatsApp for verification. Payment account details are shared privately after order confirmation and are not published here.
An enquiry is not an order. An order is confirmed only when For the Ummah sends an explicit order-confirmation message through WhatsApp. Do not make a payment until the order details and private payment instructions have been confirmed directly by For the Ummah.
Cancellation and delivery inspection
You may cancel before production/preparation begins and receive a full refund of the deposit. Once production/preparation has begun, this cancellation right no longer applies. You may inspect the product in front of the courier at delivery. If you reject it after inspection, the order may be cancelled at delivery; the deposit is refunded minus applicable delivery and return-courier charges.
Returns, defects, damage and missing pieces
There are no change-of-mind returns or exchanges after you inspect and accept the product from the courier. Report damage, manufacturing defects or missing pieces within 3 days of delivery.
- For a genuine manufacturing defect or qualifying damage that could not reasonably be identified during courier inspection, choose a free replacement or a full refund.
- If a puzzle is confirmed to have missing pieces, we will provide a free replacement puzzle.
Approved refunds are processed within 7 business days, using the original payment method where possible.
Contact
For enquiries and support, contact us on WhatsApp at 01731944544.